Oslo, Norway, April 3, 2020: Basefarm’s clients belong to the most satisfied in the Nordics. The company is in first place in the category Account Management Quality and second place on Service Delivery Quality, and second place in the overall category, General Satisfaction among 28 international IT-service providers.
The results are published in Whitelane Research and PA Consulting’s annual report IT Sourcing Study Nordic 2020.
“It’s very gratifying that our strong customer focus is continuously reflected in the number of happy customers”, says Fredrik Ohlsen, CEO, Basefarm.
“There is a lot happening in the industry and we are pleased with coming on top, through it all. We have developed our offer in strategic consulting even further, where our service delivery team works closely and often as part of the client’s development team to proactively suggest and implement new technology that increases their competitiveness. The survey results confirm that this is the right path to take in today’s fast-paced business and ever-changing IT-climate”.
Whitelane Research and PA Consulting have looked at customer satisfaction among more than 340 companies that do large IT- and cloud projects. The clients’ reviews encompass more than 28 service providers, which have been analyzed and ranked in nine categories and on the general, overall customer satisfaction.
Basefarm’s clients rank the company on the first place in the category Account Management Quality and second on Service Delivery Quality, and second place in the overall category, General Satisfaction. In the category Account Management Quality, Basefarm is graded at 83 % (average grade is 72 %) and in Service Delivery Quality the grade is 80 % (average 71 %). In the category General Satisfaction, Basefarm climbed four percentage points, to 80 %, compared to last year. This is the second-best result of all the companies surveyed (average is 69 %).
This year’s survey shows that outsourcing remains popular. Most of the companies in the Nordics and in all industries say that they will continue to outsource IT- and cloud services just as much, or more than today. Some of the reasons why companies outsource all or part of their IT or cloud service management are about cost savings, the possibility of focusing more time on their core business and access to innovation. Although, according to the survey, the most common reason is that companies want to be able to scale the business when needed (More scalability to business need), more effectively.
Basefarm is ranked 3rd on innovation which indicates how service providers drive innovation, e.g. new innovative technologies and services, just two below on a few well-known players on the global consultancy playground.
“At Basefarm we help companies with both traditional outsourcing and digital transformation”, says Fredrik Ohlsen, CEO, Basefarm. “Many clients also appreciate that we are agnostic, and provide clients with the best possible advice and solution regardless if it’s services based in the public cloud or a combination of platforms. It is important that the clients really receive what’s optimal based on their needs, especially when digital transformation and cloud services are highly desirable and correlated to the success of our client’s business”.
Whitelane Research and PA Consulting survey, IT Sourcing Study 2020 Nordic, is an independent customer satisfaction rating among 340 companies in the Nordics. In total, 28 IT and cloud service providers have been analyzed and ranked in nine categories. From the report, a total ranking of general customer satisfaction was also presented. The clients are active in several different industries, including banking, public sector, manufacturing and more.
In corporation with Whitelane we are now able to offer the 2020 report. Please fill out your email in the form below and the report will be directly sent to your inbox by Whitelane.
Send all other questions to hello@ basefarm.com
Basefarm is a European operating provider creating market leaders by integrating key skills of Big Data, Cloud Services, and Information Security into a service offering.
The company provides strategic advice, architecture, and implementation together with the management and operation of solutions to several different cloud platforms.
The business was founded in 2000 in the Nordic countries and today there are 760 leading engineers and advisors working in Norway, Sweden, the Netherlands, Germany, and Austria.
Basefarm was ranked highest in Whitelane’s IT Outsourcing study Nordics 2018 and was approved by Gartner as cool vendor supplier at the European Cloud Computing Market 2015 for our unique methodology in application operations. The unbelievable Machine Company *um, part of Basefarm was named innovator of the year in 2018 by the German business magazine eins Wissen and Data Analytics.
In August 2018, Basefarm was acquired by Orange Group and is now an Orange Business Service subsidiary.
For more information, please contact:
Robert Baumann, Marketing Manager at Basefarm, by telephone on +47 982 42 560.
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