The Basefarm Operation Center is one of our customer’s most important points of contact with Basefarm. This is where highly qualified IT consultants are available to take support calls on everything from error reporting to change requests. 80% of all cases submitted to the Basefarm Operation Center are resolved there. More complex cases are passed on to senior level technicians with special skills in the relevant field.
The Basefarm Operation Center's operating hours are from 8 AM to 5 PM, Monday - Friday. Our customers can contact us by telephone, email, or through our Customer Portal.
Phone: +47 4000 4100
Outside of Basefarm Operation Center's normal operating hours, customers who have 24/7 service level agreements can also contact the on-call operational support team.