A partnership that goes above and beyond
The partnership began in the spring of 2017 and has since then outgrown its start-up phase and moved into a fully operational solution. Malin Sundberg, Head of Customer Relations at Nordkap, puts emphasis on Basefarm’s internal expertise, as well as the well-developed processes within the organization.
Malin says: “Nothing is left to chance. It’s a well-established organization that doesn’t have to develop new processes from scratch during the implementation procedure. Due to their broad range of skills, they also have an advisory role in our organization. We don’t really have the ability to keep that knowledge in-house, since that would mean involving all of Nordkap’s employees. In other words, they don’t only have a role as a supplier but also as a knowledge partner.”
In the initial phase of the partnership, Malin wants to work out all the details of the relationship, to ensure that both parties are satisfied. “As the customer, we have to figure out what kind of support we need and what is important for Basefarm to know about us. All the processes take a little time before they’re fully implemented and we’ve gotten used to them. Our experience so far is that they’re responsive to our needs. They even offer their own recommendations on areas that could use improvement, for example, strengthening some security measures.”