To enable its employees to respond to customer questions more efficiently, Belfius Insurance invested in a live chatbot to answer frequently asked questions.
To enable its employees to respond to customer questions more efficiently, Belfius Insurance invested in a live chatbot to answer frequently asked questions. This solution could:
- Reduce the waiting times
- Integration of multiple products
- Availability aligned with offices
- Standardized answers
Orange Business and Bold360 by Genesys helped Belfius Insurance to develop an FAQ bot that streamlines and consolidates support for agents and agency staff.
- Reduced call volume & shorter response times
- Possibility to centralize the knowledge
- Possibility to enrich the chatbot content permanently
- Intelligent insights to identify knowledge gaps
