Basefarm Top-ranked

Partaking in the Whitelane 2016 Nordic IT-outsourcing study for the first time, Basefarm was top-ranked on customer satisfaction. 


Basefarm top-ranked newcomer in Whitelane’s yearly survey

Partaking in the Whitelane 2016 Nordic IT-outsourcing study1 for the first time, Basefarm was top-ranked on customer satisfaction. Competing both with international giants, including a number of Asian companies, Basefarm took a healthy second place on price, and first place on service delivery.

“We are very proud to be among top 4 best performers in customer satisfaction, and very pleased to see that we are ranked highest in service delivery,” says CEO Grethe Viksaas of Basefarm.

This is the first time Basefarm has participated in the annual Nordic survey conducted by Whitelane Research and PA Consulting Group. Almost 1,000 of the market’s biggest outsourcing contracts were evaluated to form a basis on which to rank the top 29 Nordic IT outsourcing providers.

Price is a key reason for outsourcing to countries in Asia. Basefarm came in at number two for this criterion. Several Asian companies found themselves beaten by this Northern European company.

“Price is always an important factor, but our ambitions to be the best lie primarily within other areas, such as service quality, for which we achieved the best scores of all. So to come out on top for price is a surprise, but no less pleasing. The overall price and good customer service are ultimately more important to customers than tempting hourly rates are,” states Basefarm’s CEO, Grethe Viksaas.

“With 400 employees, we are a fairly large business by Nordic standards, but we are small by the standards of the companies we are compared with. This means that competence, service level and innovation are key competitive parameters for us. And we scored highly for all of these,” says Viksaas.

About the 2016 Nordic IT outsourcing study
The 2016 Nordic IT outsourcing study is conducted by Whitelane Research and PA Consulting group. Whitelane Research is an independent organization focused on (out)sourcing research and events. Whitelane Research’s unique and extensive annual IT outsourcing studies survey CIOs of the largest IT spending organizations in different countries about their opinion on their outsourcing plans and service providers.

Security vulnerability in OpenSSL

A security vulnerability in OpenSSL, also known as Heartbleed, has been detected. Basefarm has mobilized a response team dealing with the security issues related to this event. 


A security vulnerability in OpenSSL, also known as Heartbleed, has been detected. Basefarm has mobilized a response team dealing with the security issues related to this event. Customers that are exposed for threats are informed and systems are patched and updated. Further post activities will be followed up for customers affected.

Update April 10:

A security vulnerability in OpenSSL was published on April 7 (see text above). With this vulnerability, an attacker is able to remotely dump the memory contents of a process using OpenSSL. This exposes both the content of SSL/TLS encrypted communications, and the associated private keys. This is a major issue as OpenSSL is a critical component of most encrypted Internet services.

Basefarm’s Security Incident Response Team, together with other Basefarm personnel, investigated which of the servers hosted by us were affected, and to what extent. Those services which were managed by Basefarm were then patched and affected customers were notified. This was completed Tuesday afternoon.

In addition, we have written a blog post about this situation.

Erlend Kristoffersen

Basefarm announced that Erlend Kristoffersen has been appointed Director of Service Delivery. Kristoffersen joins the management team of Basefarm’s Operations organization.


Oslo, 04 March 2014 – Today, Basefarm announced that Erlend Kristoffersen has been appointed Director of Service Delivery. Kristoffersen joins the management team of Basefarm’s Operations organization. He will be responsible for all service deliveries to customers in Norway, Sweden, and the Netherlands.

Kristoffersen has extensive management experience from Siemens Business Services and Logica, and comes to Basefarm from Steria, where he was Director of Infrastructure Management Operations. In Basefarm, he will lead a total of nine units in three markets; Norway, Sweden, and The Netherlands.

“Kristoffersen has an impressive, highly relevant background and possesses a rare combination of technical and commercial expertise. This means that he has sound business understanding and the ability to find solutions to complex issues. He also has a large network of contacts that will be of benefit to us”, says Bjart Kvarme, vice president of Basefarm.

Kristoffersen’s main responsibility will be to ensure superior quality in all Basefarm customer deliveries. He will also have responsibility for customer satisfaction. His contribution will be important in relation to Basefarm’s ambitious growth targets by contributing to both the top and bottom lines. In addition, Kristoffersen’s international experience will be important as Basefarm ramps up its international deliveries.

“Basefarm is in my opinion the most exciting company in outsourcing today. It is a highly focused company within the area that matters most to me. In addition, I join a well functioning company with highly satisfied customers, and my task will be to build on this as we create additional growth”, says Erlend Kristoffersen, Vice President Service Delivery Basefarm.

Kristoffersen took up his post at Basefarm on March 3, 2014.

About Basefarm

Basefarm is the leading hosting provider for mission-critical business applications. Basefarm provides advanced technology solutions, high-end cloud services, application management and colocation from their six datacenters in Europe to ensure that mission-critical solutions are always available. Basefarm was founded in 2000 and with their 300+ staff they host more than 35,000 services reaching over 40 million end users in 23 countries.

For more information, contact

Bjart Kvarme, COO, Basefarm,
phone: +47 907 40 226, e-mail: bjartk@basefarm.no
Erlend Kristoffersen, VP Service Delivery, Basefarm,
Phone: +47 922 53 280, e-mail: erlend@basefarm.no

Vulnerability in Bash software

There is currently a security vulnerability in the software Bash which is used on Linux software. 


There is a security vulnerability in the software Bash which is used on Linux software. Currently, Red Hat is working on a patch to solve this issue and Basefarm is monitoring the progress closely. We also follow first-hand information through our membership in FIRST.org and CERT SE. At this time, we have no reason to believe that our infrastructure is compromised, but we have activated our security incident response teams (SIRT) and our customers are informed.

All systems will be updated immediately once the patch is available. Please see more information about this on https://rhn.redhat.com/errata/RHSA-2014-1293.html.

 

Study analyzes machine learning providers: *um significantly ahead of the competition

To support IT and digitalization decision-makers tasked with selecting suitable service providers and partners, Crisp Research has carried out its first independent comparison study of providers.


To support IT and digitalization decision-makers tasked with selecting suitable service providers and partners, Crisp Research has carried out its first independent comparison study of providers. The “Vendor Universe: Machine Learning” study places The unbelievable Machine Company significantly ahead of major industry competitors.

Artificial intelligence and machine learning are leading technology trends. Thanks to cost-effective computing power, large data volumes, and optimized algorithms, these trends are on the way to becoming core technological components of virtually all the world’s products, solutions, and data centers. More than two thirds of German companies are already actively focusing on the topic of machine learning, and the latest forecasts suggest that industry will invest around 4.3 billion euros in machine learning technologies, services, and projects this year alone.


“Machine learning is making its way into the IT mainstream.”

For individual companies, maintaining an overview of the current technological landscape and keeping pace with the rapid rate of innovation can prove challenging. Countless providers now claim to offer machine learning services, and existing services are continually being expanded with new machine learning aspects.
Industry giants Microsoft, Amazon Web Services, and Google have boosted their focus on machine learning to enable them to support their customers with business analytics and data-based business models.

For the “Vendor Universe: Machine Learning” (available in German language only) study, analysts from Crisp Research looked at 110 companies claiming to offer machine learning. However, just 36 of these companies made it into the final market overview – the analysis only includes companies that offer services in Germany, either via a branch or a sales partner, and that can provide reference projects from the German market. These providers can be divided into three market segments: Machine learning platforms and software, Machine Learning as a Service (MLaaS) and machine learning service providers.


A focus on specialists

The latter market segment is comprised of service providers that contribute their expertise to major consulting and technology projects being carried out by companies. Several major, world-renowned consultancy firms appear in this segment – but fail to live up to the standards set by the specialists, according to Crisp Research. It was the specialists who emerged top of the list – and one of these specialists is The unbelievable Machine Company (*um).


About Basefarm

Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Our delivery model covers everything from ”idea to cable”; we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Basefarm was founded in 2000 and our team of 530+ top engineers and advisors are servicing global clients from our European offices and data centres in Norway, Sweden, The Netherlands, Germany and Austria.

Basefarm was top ranked in Whitelane’s IT Outsourcing study Nordics 2018 and was recognized by Gartner as a Cool Vendor in the European Cloud Computing Market 2015 for our unique methodology in application management. The unbelievable Machine Company *um, part of the Basefarm group, was named Innovator of The Year 2018 by German business magazine brand eins Wissen and Data Analytics Leader by ISG Provider Lens Germany 2018.


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Unbelievable Machine is “Advanced Partner” of Amazon Web Services

Press release: The unbelievable Machine Company has achieved “Advanced Consulting Partner” status with Amazon Web Services (AWS).


The unbelievable Machine Company has achieved “Advanced Consulting Partner” status with Amazon Web Services (AWS). This opportunity opens up access to exclusive partner benefits for us and for our customers, enabling us to realize major projects in the AWS cloud even more efficiently.

The Advanced Partner logo provides proof of our expertise as an AWS consultant and as a Managed Service Provider and Reseller. The new status enables us to access a range of partner benefits that will, in turn, benefit all of our customers, including access to comprehensive (advanced) information and support resources and authorization to use specialist AWS services.

We are also a partner of the Digital Innovation Program at AWS. This initiative was launched to bundle our shared skills and expertise, enabling us to support customers during the digital transformation: From the initial idea through to the development of digital solutions and the implementation and operationalization of innovative new products.


Recognized as a true cloud pioneer

For us, being awarded Advanced Partner status in recognition of our achievements is a logical conclusion to all of the pioneering work we have completed to date. Since our company was founded nine years ago, we’ve been developing tailor-made cloud services for our customers. All the major IT analysts, including Gartner and 451 Research, have praised our innovative abilities and expertise multiple times in recent years, cementing our position as one of the most important cloud providers in the market. As part of our full service package, we create flexible, scalable and high-performance platform solutions for hybrid cloud architectures – solutions in which AWS is increasingly playing a role.


Bundled AWS expertise

To enable us to keep pace with market developments, we opened our own AWS Competence Center in Frankfurt a few months ago. By bundling the AWS expertise within our professional team at one location, we can deliver projects in the shortest of timeframes, focusing on the fields of Data Analytics, Data Engineering, Cloud Native Development, DevOps and Managed Services.


Full service from planning to operation

Unlike many other companies, particularly consultancy firms, we provide a full service “from idea to cable ” – our spectrum of cloud services ranges from the initial consultation through to the implementation and 24-hour operation of IT projects. We offer traditional managed hosting of dedicated servers or virtual servers, and can deliver projects in our own private *umCloud, hybrid cloud environments, or public cloud architectures from Amazon Web Services, Microsoft Azure or the Google Cloud Platform.

Our specialism lies in combining data science with data engineering and operations. Our practical user knowledge in the design and operation of complex IT infrastructures is the perfect counterpart to the strategic design expertise of our professional teams of data scientists and machine learning experts.


About Basefarm

Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Our delivery model covers everything from ”idea to cable”; we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Basefarm was founded in 2000 and our team of 530+ top engineers and advisors are servicing global clients from our European offices and data centres in Norway, Sweden, The Netherlands, Germany and Austria.

Basefarm was top ranked in Whitelane’s IT Outsourcing study Nordics 2018 and was recognized by Gartner as a Cool Vendor in the European Cloud Computing Market 2015 for our unique methodology in application management. The unbelievable Machine Company *um, part of the Basefarm group, was named Innovator of The Year 2018 by German business magazine brand eins Wissen and Data Analytics Leader by ISG Provider Lens Germany 2018.


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Is the finance industry afraid of the cloud?

About adopting new technology, differences between industries and the future.


The cloud promises flexibility and efficiency, allowing the service to continue to grow in popularity. In our cloud report we see huge differences when it comes to adoption rates in different industries. The banking and finance sector are well behind other industries, and yet they are relatively dependent on technology – why?

In our report “The next step cloud report” Over 200 decision-makers in IT departments from companies based in Sweden, Norway and the Netherlands answered questions about their cloud-usage. They were also asked to rank their adoption rate on a scale of 1 to 5, where 1 represented a complete lack of cloud-based services and 5 represented full adoption to cloud-based services.

Anna Jäger, Head of Marketing at Basefarm, further explains the scale. “The companies that haven’t started planning for their cloud transition are on level 1, and the ones that have started the planning process are on level 2. The companies that are in the middle of their transition are at a 3, while those who are almost finished have reached a 4. At level 5, you find more “young” companies that were cloud-based to begin with.”

The scale is an efficient way of illustrating what the next step is on your mission to become a cloud-based company, regardless of what level you are on now. Furthermore, it gives great insights into the impact of the cloud in different industries.

In the report, one industry really stands out: the banking and finance sector. Out of all the companies that ranked themselves on level 1 on the scale – meaning they haven’t even started planning for a cloud transition – 25% of them turned out to be from the banking and finance sector. It’s also evident that the sector itself is quite divided; there’s a huge gap between the traditional banks and new, Fintech (financial technology) firms.

Even though the banking sector is way behind in comparison to other industries, there is still a positive trend. Fredrik Ohlsen, CEO at Basefarm says, “We can clearly see that many of the traditional banks and finance companies are moving towards cloud-based services. What they find appealing is the flexibility and increased efficiency that comes with using the cloud. However, they struggle with keeping up-to-date and complying with all the new regulations that are connected to public cloud usageservices. At Basefarm, wehave helped several clients within the banking and finance sector to transform into using clouservices. This has given us a lot of experience with successfully complying with all relevant frameworks.”

Anna Jäger agrees. “In several cases, the laws and regulations have not caught up with the evolution of technology and cloud-based solutions, making security the biggest challenge for anyone looking to transition to cloud-based software.”

“While adopting more to cloud, companies need to start changing the way they view security,” Anna Jäger continues. “You have to let go of the focus on firewalls and instead consider secure coding. The advantage with secure code is that the security is built into the application itself. Companies usually start focusing on this when they are at level 4 in their adoption process.”

The issue of security provides a clear example of how Basefarm’s maturity ladder can help you split up this massive transition into manageable steps. It is done by clarifying which actions need to be taken at different levels. The report also highlights what can happen if your organization doesn’t evolve at the same pace as your industry. The IT department needs to continuously have a dialogue with all other departments about their need for system and software support.

“17% of the respondents don’t know where their CRM database is stored. On level 1 and 2, that number increases to over 20%. The main cause seems to be that the organization doesn’t involve the IT department in the decision-making process concerning which cloud software to purchase. This insight is definitely troubling, especially with regards to GDPR. “ends Anna Jäger.


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Basefarms CEO interviewed by CIOReview

“Managed services constitute the keystone of all, from management of Hybrid Clouds to the Application layer— available on an X-as-a- Service basis”

– Fredrik Ohlsen our CEO in an interview with CIOReview


“Managed services constitute the keystone of all, from management of Hybrid Clouds to the Application layer— available on an X-as-a- Service basis”

– Fredrik Ohlsen our CEO in an interview with CIOReview


BASEFARM ACQUIRES THE UNBELIEVABLE MACHINE COMPANY

Basefarm announced their acquisition of the Berlin-based The unbelievable Machine Company (*um), the leading service provider for Big Data, cloud and managed cloud services in Germany and Austria.

With the acquisition, Basefarm extends their target market from the Nordics and the Netherlands to include Germany and Austria, thus becoming a leading European player. The combined business will have ~100m€ in revenues this year in addition to a wider service offering. Services will range from cloud hosting, security and managed services, to Big Data services, giving customers additional and more business oriented service options.


How to move to the cloud

Are you ahead of your competition?
What should you focus on in order to take the next step in your company’s cloud journey? With help from over 200 IT professionals and a Cloud Maturity Ladder, this report will help you to focus, prioritize and it will guide you to the next level.
Learn how others are doing in The next step cloud report.

 

Focus Business: um* is top employer mid-sized sector

Press release: The unbelievable Machine Company (*um) has been recognized by Focus Business magazine as a top employer 2018. This makes us one of the best employers in Germany, Austria and Switzerland – from the employees’ point of view.


The unbelievable Machine Company (*um) has been recognized by Focus Business magazine as a top employer 2018. This makes us one of the best employers in Germany, Austria and Switzerland – from the employees’ point of view.

In cooperation with the employer evaluation platform Kununu and the market researchers of Media Market Insights, the Focus Business editorial team has selected the top employers within the mid-sized sector (11 to 500 employees). The award is based on approximately 13,000 records with more than 324,000 German, Austrian and Swiss Kununu ratings.

*um clearly above average

A total of 1,300 companies made it onto the ranking list of the most popular mid-sized companies from an employee’s point of view. Prerequisites for the final selection included a Kununu score of at least 4.12 of the possible five points and a minimum number of current Kununu ratings. The evaluation average, the number of evaluations and the number of employees resulted in a score for the final ranking, which can be found completely in the current Focus Business edition (available in German).

Due to the consistently best ratings (in German), *um stands out from the average in every respect.

Highly professional and always somewhat different from others, we set the standards in Cloud Computing and Big Data/Data Science from the very beginning and develop unique solutions for DAX clients. It’s the mix of all this that makes us the top employer for Data Scientists and Engineers, Data and System Architects, AWS-, Azure-, and Google Cloud specialists. Are you an expert in any of these areas? Then you will find the best perspectives and current top vacancies right here.


About Basefarm

Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Our delivery model covers everything from ”idea to cable”; we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Basefarm was founded in 2000 and our team of 530+ top engineers and advisors are servicing global clients from our European offices and data centres in Norway, Sweden, The Netherlands, Germany and Austria.

Basefarm was top ranked in Whitelane’s IT Outsourcing study Nordics 2018 and was recognized by Gartner as a Cool Vendor in the European Cloud Computing Market 2015 for our unique methodology in application management. The unbelievable Machine Company *um, part of the Basefarm group, was named Innovator of The Year 2018 by German business magazine brand eins Wissen and Data Analytics Leader by ISG Provider Lens Germany 2018.


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*um/Basefarm crowned Data Analytics Leader 2018

Press release: The unbelievable Machine Company (*um) has been rated as the top provider in the ISG Provider Lens Germany 2018, one of the most important studies of competitors in the industry. For the fourth time in a row, *um was named as the leader in the independent study conducted by the Information Services Group (ISG, formerly known as the Experton Group).


The unbelievable Machine Company (*um) has been rated as the top provider in the ISG Provider Lens Germany 2018, one of the most important studies of competitors in the industry. For the fourth time in a row, *um was named as the leader in the independent study conducted by the Information Services Group (ISG, formerly known as the Experton Group). This is the first time that Unbelievable Machine has been awarded this accolade in conjunction with Basefarm, and marks its first appearance in the most important category of “Big Data Transformation (Consulting & Integration) – Large Accounts”. The company’s performance was level with that of industry giants such as Capgemini and Deutsche Telekom, and was rated significantly higher than Deloitte, Accenture, or KPMG.


Overview of the increasingly critical data analytics market

The market for data analytics and big-data-driven business models is on course to grow by 24% in 2017. However, experts are also observing a shift towards new data formats, which will require optimized, automated analysis methods. Products and services will increasingly be based on intelligent algorithms for semantic analysis, or on artificial intelligence (AI). Innovative new approaches to industry’s challenges – such as the solutions offered by Unbelievable Machine – fuel the creation of new market segments and the consolidation of existing segments.

It is in the context of these developments that the Information Services Group (ISG, formerly known as the Experton Group) – one of the world’s leading research and consulting companies – carried out its fifth neutral and independent comparison study of providers in Germany. The “ISG Provider Lens Germany 2018 – Data Analytics Services & Solutions” covers six market categories and rates around 100 relevant providers. The study gives CIOs and IT managers an overview of the key trends in the market and provides concrete information and guidance to support decision-makers in their search for suitable data analytics providers.


Big Data Transformation (Consulting & Integration) – Large Accounts

The “Big Data Transformation (Consulting & Integration) – Large Accounts” market category rates and compares IT service providers on their consultancy and integration services for the development of data-driven IT systems. In addition to the relevant consulting and integration-related expertise, the providers in this category require in-depth technical knowledge, to enable them to translate complex data into valuable, usable information. These services provide tangible support to companies undergoing a digital transformation, in the form of new data-driven businesses processes or models.

As the scope of managed services, consultancy and integration requirements can vary significantly depending on the size of the company in question, the study divides these companies into two size categories. Following the merger, the unbelievable Machine Company (*um) was this year rated together with Basefarm: “um*/Basefarm is a strong IT service provider with its roots in the cloud and a great feel for the business opportunities that information can open up.” The company was rated and analyzed in the Large Accounts category, which is made up of providers for multinational customers which employ more than 5000 people, have a global decision-making structure, and are active all over the world.

In last year’s study, *um was recognized alongside others as a big data leader in the similar category of “Big Data Transformation Consulting & Integration”. However, an analysis of this year’s “Big Data Transformation (Consulting & Integration) – Large Accounts” category shows that there have been significant changes since then. This year’s study places Unbelievable Machine/Basefarm in the leader quadrant, alongside global players such as Capgemini and Deutsche Telekom – and ahead of companies like Accenture, Deloitte, and KPMG. These results clearly demonstrate that size is not (or is no longer) the sole factor – the expertise and quality of the provider is of much greater importance.

For the independent analysts from ISG, the company’s strategy and vision were major factors in their positive verdict: “At The unbelievable Machine Company, big data and data analytics have been part of the company’s core business for many years. This experience has led to the development of the Data Science Process Model and its successor, the Data Leadership Process Model (*umDLPM). *um customers benefit from these concepts during the implementation of data analytics projects, for example through the application of existing use cases.” The experts highlight that the company draws on these concepts throughout its work for customers, from the data analysis, verification, and consolidation phases through to the creation of machine and deep learning models, language analysis, and the application of statistical methods. The analysists also praised the company’s knowledge of open-source technologies, the cloud, and data analytics.


Data analytics leaders create market leaders

“For us, this accolade confirms that we are on the right track,” says *um founder and Managing Director Ravin Mehta. “The fact that we have been confirmed as technological leaders and pioneers by an independent body shows what kind of reputation we have earned in the wider market. Our customers are market leaders in a wide range of fields. These customers rightly want to work with a service provider that is known for driving innovation. A major factor in cementing our status as one such service provider in 2017 was our merger with Basefarm – we couldn’t have asked for a better end to the year.”


About Basefarm

Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Our delivery model covers everything from ”idea to cable”; we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Basefarm was founded in 2000 and our team of 530+ top engineers and advisors are servicing global clients from our European offices and data centres in Norway, Sweden, The Netherlands, Germany and Austria.

Basefarm was top ranked in Whitelane’s IT Outsourcing study Nordics 2018 and was recognized by Gartner as a Cool Vendor in the European Cloud Computing Market 2015 for our unique methodology in application management. The unbelievable Machine Company *um, part of the Basefarm group, was named Innovator of The Year 2018 by German business magazine brand eins Wissen and Data Analytics Leader by ISG Provider Lens Germany 2018.


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