Improved digital customer experience

Press release: Basefarm’s cloud will take some of the pressure off Ruter’s computer systems as they partner up to make travelling, ticket purchases and using the travel planner a smoother user experience.


Press Release April 11th 2017
Basefarm’s cloud will take some of the pressure off Ruter’s computer systems as they partner up to make travelling, ticket purchases and using the travel planner a smoother user experience.

Ruter recently decided to partner up with Basefarm and let them handle the operations for all IT that is crucial for the business. The contract is for three years with a total value of approximately NOK 24 million and is eligible for renewal with an additional five years. Basefarm specializes in IT operations that are critical for everyday business operations; meaning that the entire business comes to a halt if the computer systems fail. Ruter has a comprehensive and complex structure on their computer systems which requires delicate handling. Starting April 2017, the systems will be transferred step-by-step to Basefarm.

“The contract with our former supplier was about to end. With Basefarm, we want to renew and re-structure our IT-operations. Basefarm will, without exception, be responsible for the computer systems that control the user experience at ruter.no and the apps. The system also controls the information that is displayed at the different bus, metro and train stops,” says Terje Shorhaug, Director of Digital Platforms and Systems for Ruter. He adds: “Basefarm seems to be a safe and secure supplier. They have previous experience with cloud services which is an important key to continuous development of our user services.”

The IT environment that Basefarm is managing is complex, with countless different units; ticket machines, apps, validation units, electronical information signs at the bus stops as well as onboard, WLAN -equipment on depots for up- and downloading data to and from vehicles and communications over the mobile network. Not only is Basefarm assuming responsibility for these areas, they are also in charge of the modernization process of all of it.

“The contract is important for Basefarm, both financially and professionally,” says Øivind Haavik, Senior Account Manager at Basefarm.

“We will re-structure and implement new, user-oriented services, where Ruter is ahead in the technological game. We will simultaneously be taking care of technical operations that need phasing-out, while also maintaining systems on several other technical platforms. We are really getting a chance to show how broad our expertise is,” Haavik says.

There were 319 million onboardings in Ruter’s traffic areas during 2014. This number has steadily increased, and in 2016 there was a total of 350 million onboardings. This means that the number of onboardings increased by over 44 000 every day.


About Ruter

Ruter plans, coordinates, orders and markets public transport in Oslo and Akershus. All operative service is performed by various operating companies that work by contract for Ruter and by NSB with local trains.

Ruter AS is a common management company for public transport in Oslo and Akershus which is owned by Oslo municipality (60 %) and Akershus County Council (40 %).

Read more here: https://ruter.no/en/


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Reach out to our experts!

Basefarm offers Red Hat OpenShift Container Platform

Press release: Basefarm is teaming with Red Hat to provide a hybrid application platform based on Red Hat OpenShift Container Platform to their clients.


Basefarm is teaming with Red Hat to provide a hybrid application platform based on Red Hat OpenShift Container Platform to their clients, allowing them to increase the customer’s’ speed of innovation, improve efficiency and optimize applications.

Basefarm is collaborating with Red Hat to provide Basefarm DevOps Hotel – powered by OpenShift – to their clients. Red Hat OpenShift Container Platform is a more secure enterprise-grade container platform for hybrid and multi-cloud environments.

“It is great to see Basefarm investing in our technology to help organizations continue down the path towards digital transformation,” says Ted Schönbeck, senior manager, Solution Architects at Red Hat Nordics. “Red Hat OpenShift Container Platform helps enterprises accelerate innovation in the digital era and the Basefarm solution will help provide organizations, independent of size or maturity, with the ability to get started quickly with DevOps, containers and microservices.”

“With Basefarm DevOps Hotel our customers don’t have to reinvent the wheel,” says Stefan Månsby, VP of Innovation at Basefarm. “Our customers can focus on their business and their end-user experience instead of trying to build the technology and processes. This is a huge time and cost saver for them.”

Red Hat OpenShift Container Platform is the first and only container-centric, hybrid cloud solution built from the docker, Kubernetes, Project Atomic and OpenShift Origin upstream projects and based on the trusted backbone of the world’s leading enterprise Linux platform, Red Hat Enterprise Linux. Red Hat OpenShift Container Platform provides a more secure, stable platform for container-based deployments without sacrificing current IT investments, allowing for mission-critical, traditional applications to coexist alongside new, cloud-native and container-based applications.

Basefarm’s customers will now be able to accelerate innovation, increase operational efficiency and enable DevOps. A Red Hat-sponsored IDC customer case study report of nine organizations that are using Red Hat OpenShift Container Platform as their primary application development platform found that by using Red Hat OpenShift, on average respondents achieved 66% faster application delivery, 35% higher developer productivity and a 38% reduction in infrastructure costs.

“At Red Hat we are passionate about technology and open source as well as collaborating with innovative, forward-looking partners like Basefarm to help us bring our solutions to market,” says Schönbeck. “


Basefarm and Red Hat complement each other in a great way, just like Basefarm’s DevOps Hotel complements our customers. Red Hat OpenShift Container Platform is a solution for the future and no one knows what the future will bring, but this collaboration helps our customers be better prepared for it.
– Stefan Månsby, VP of Innovation, Basefarm


Want more information about the new collaboration?

Please contact:

Anna Pålsson, VP Marketing, Basefarm, tel. +46 (0)735 260 091
anna.palsson@basefarm.com

Stefan Månsby VP of Innovation, Basefarm, tel. +46 (0)735 26 00 03
stefan.mansby@basefarm.com

Holland Fintech Spotlight: Basefarm

Basefarm is a Northern European managed services provider for mission critical IT that was founded in 2000 in Oslo..


Basefarm is a Northern European managed services provider for mission critical IT that was founded in 2000 in Oslo, Norway by seven dedicated founders who are still all committed to Basefarm until today. Basefarm is a market leader in the Nordic region with three offices worldwide, in Norway and Sweden and a third regional office in the Netherlands opened in 2011. Currently, a staff of 400 serves hundreds of customers hosting mission critical applications with top-tier security reaching millions of end-users over the globe. Basefarm offers multiple cloud solutions (public, private & hybrid) both from six own data centres and public cloud vendors with exceptional availability, security, development, and quality. Moreover, the deep understanding of the Payment Card Industry Data Security Standard (PCI/DSS) and as a Level 1 PCI DSS Service provider, Basefarm is the right partner for organizations that demand high security and data protection levels (confidentiality).For this week’s spotlight we spoke to the experts of Basefarm that make this firm an exceptional technology provider that sets the bar high in its field and being the IT partner of choice for many financial companies with mission critical applications

Read full article here

Basefarm acquires The unbelievable Machine Company

Press release: Basefarm acquires The unbelievable Machine Company, the leading Big Data and Cloud Services Provider in Germany. 


Basefarm today announced their acquisition of the Berlin-based The unbelievable Machine Company (*um), the leading service provider for Big Data, cloud and managed cloud services in Germany and Austria.

With the acquisition, Basefarm extends their target market from the Nordics and the Netherlands to include Germany and Austria, thus becoming a leading European player. The combined business will have ~100m€ in revenues this year in addition to a wider service offering. Services will range from cloud hosting, security and managed services, to Big Data services, giving customers additional and more business oriented service options.

The acquisition is backed by ABRY Partners, a US private equity firm focused on investments in Media, Communications and Business & Information Services. ABRY Partners is the main shareholder of Basefarm.

*um will continue to work under its well-known brand name in Germany and Austria. Managing Director of *um, Ravin Mehta, will remain Country Manager Germany and Austria, and as such become a member of the Executive management team of Basefarm, as well as a major shareholder in Basefarm, going forward.

Fredrik Ohlsén, CEO of Basefarm says: “We are very happy to add The unbelievable Machine Company to the Basefarm family. *um has an extensive pool of experts within the fields of Cloud Computing and Big Data with solutions supporting customers on the strategic and analytical level linking to their business processes. We see a growing demand for these kind of services in our customer base.  Just like at Basefarm, the *um team has focused on their customers’ success, as well as on the people at the center of the company’s development. This goes hand in hand with the Basefarm culture, so I believe this is a perfect match.”

Ravin Mehta, Managing Director of The unbelievable Machine company says: “The new company will combine the Nordic area, the hottest data center market in the world, with Germany, Europe’s largest market and talent pool, to create a true European hybrid cloud provider.  I am really excited to add extended markets for *um and that we will continue giving our customers top quality local service combined with a global infrastructure.”

Basefarm and *um both have highly successful track records delivering services to enterprise level organizations with high quality and security demands. Both have been named Gartner Cool Vendor in their respective fields; Application Management (Basefarm) and Big Data & Infrastructure (*um).

Financial terms were not disclosed and the transaction is expected to close within a few weeks.


About Basefarm

The Basefarm Group is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation big datacloud Computing and information security into one service offering. Our delivery model covers everything from idea to cable: we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Founded in 2000 in the Nordics we are today a team of Europe’s top 500 engineers and advisors, working in Norway, Sweden, The Netherlands, Germany and Austria.


About The unbelievable Machine Company

We are the specialist for Big Data (Data Science & Data Engineering) and Cloud Services. Founded in 2008, we have now approx. 120 employees and are located in Berlin and Vienna.

We are developing precise solutions for individual business challenges of renowned customers such as the German Postal Service (Deutsche Post), Gebr. Heinemann, Audi, Delivery Hero, Deutsche Welle, Metro Group, and Parship.

The ground­breaking solutions and services of the company have already garnered many awards. *um was the only European provider named by Gartner as Cool Vendor in the category of “Information Infrastructure and Big Data”, and recently selected by the Experton Group as a “Big Data Leader” for the second consecutive year.


For more information, please reach out

Fredrik Ohlsen, CEO Basefarm: +46 766 31 82 32
Christoph Salzig, Press contact The unbelievable Machine Company: +49-171 9956604
Grethe Viksaas, Chair of the Board Basefarm: +47 916 42888

Basefarm strengthens relationship with AWS

Press release: Basefarm has upgraded its relationship with Amazon Web Services (AWS) to become a Global Channel Reseller. Basefarm can now provide an even better end-to-end service for their customers’ mission critical applications.


Press release: July 7th 2017

Basefarm has upgraded its relationship with Amazon Web Services (AWS) to become a Global Channel Reseller. Basefarm can now provide an even better end-to-end service for their customers’ mission critical applications.

Basefarm has joined the AWS Global Channel Reseller Program and is now able to resell AWS cloud computing services to commercial and public sector customers. Basefarm is now better able to help customers improve productivity, become more agile and reduce risk in their most important applications.

  “This growing relationship enables us to launch new services faster. It is a stepping stone as we continually improve our
service to our customers.”

   Stefan Månsby, VP of Innovation at Basefarm

“We are very excited to see that our relationship with Basefarm is strengthening, says Darren Mowry, head of operations for AWS in the Nordics. They’ve shown a great commitment to us and we are looking forward to doing exciting things for customers in the future.”

Basefarm can now provide access to AWS’s broad collection of cloud services such as infrastructure, core and platform services, technical and business support, administration, automation and monitoring, in addition to competent advice on how AWS can best work for them. Basefarm also gives added benefits through their own innovative hybrid cloud solutions.

“Basefarm adds value on top of the infrastructure and core service offered by AWS,” Månsby continues. “We are able to improve management of our customers’ mission critical applications, so it is a good match.”

With this improved capacity Basefarm can help companies and organizations who want to migrate to the cloud, provide guidance for security, manage services and deliver innovative hybrid cloud solutions. Basefarm customers also have access to round-the-clock local AWS support.

Specializing in mission critical solutions has always been Basefarm’s main focus throughout their long history. With AWS, Basefarm is able to offer end-to-end responsibility for services that supports the customers’ digital transformation.

“Our core offering is centralized around the customer,” Månsby continues. “We think of the big picture, present options, offer solutions and make sure everything works. Customer flexibility and the quality of our service is the most important thing for Basefarm.”


Farmforce engaged Basefarm to improve their AWS experience

“We needed a solution to improve our global customer experience and AWS functionality with DNS service is a great support for us, we work closely with Basefarm and find it easy to interact with a local cloud partner who knows us and our solutions” says Spencer Morley, Chief Operations Officer at Farmforce, and one of Basefarm’s customers.


AWS Global Channel Reseller Program

The AWS Global Channel Reseller Program is designed for Amazon Partner Network Consulting Partners who have built their AWS practice to include professional services and management of end customer AWS deployments. To qualify for the program a partner must meet strict requirements such as staff certifications, training and professional accreditations.


About Basefarm

Basefarm is a European managed service provider for mission critical it. With 17 years’ experience in managing on-line systems and applications, we help our customers achieve their digital ambitions. We are a truly hybrid cloud provider combining our local cloud platforms and public clouds. With focus on close collaboration we make IT a true business enabler for our customers with services ranging from colocation in Basefarm’s data centers to fully managed solutions. Our experts support our customers in Big Data, Hybrid Cloud and Information Security. Founded in the Nordics we are today 500 employees in Norway, Sweden, Netherlands, Germany and Austria.

Basefarm was ranked # 1 in service delivery in Whitelanes IT Outsourcing study Nordics 2016, recognized by Gartner as Cool Vendors in the European Cloud Computing Market 2015 for our unique methodology in application management. Basefarm group member, The unbelievable machine company *um (Germany and Austria), was named by Gartner as Cool Vendor in the category of “Information Infrastructure and Big Data”, and recently selected by the Experton Group as a “Big Data Leader” for the second consecutive year.

Want more information about our cloud services?

Benefit from the value of using public clouds, such as Azure or Amazon Web Services (AWS), or a combination with local private clouds together with Basefarms experienced team, working in close collaboration with you to achieve your digital ambitions.


For questions, please reach out to

Please reach out for more information about the AWS partnership.

Anna Jäger, VP Marketing, Basefarm, tel. +46 (0)735 26 00 91
Stefan Månsby VP of Innovation, Basefarm, tel. +46 (0)735 26 00 03

Basefarm CEO speaker at Cloud Expo Europe 2014

CEO and co-founder of Basefarm, Grethe Viksaas, will be part of a panel discussion at Cloud Expo Europe 2014 in London, which promises to be Cloud Expos’s largest event yet.


CEO and co-founder of Basefarm, Grethe Viksaas, will be part of a panel discussion at Cloud Expo Europe 2014 in London, which promises to be Cloud Expos’s largest event yet.

On February 26, Grethe Viksaas will take part in the session Quality of service in the cloud – is it important and if so, how can it be monitored and assured? at 16.10-16.50.

Cloud Expo Europe 2014 is Europe’s biggest and multi-award winning cloud conference and exhibition for IT professionals, held in London February 26-27 2014. The event offers 300 speakers with world-class cloud experts, 60 case studies and a exhibition with 150 leading international suppliers.

Basefarm CEO named “IT-leader of the year”

CEO and co-founder of the Basefarm group, Grethe Viksaas, was named  “IT-leader of the year” by the Norwegian Computer Society at the Rosing awards.


CEO and co-founder of the Basefarm group, Grethe Viksaas, was named  “IT-leader of the year” by the Norwegian Computer Society at the Rosing awards.

The Rosing award is awarded to leaders who have achieved measurable sustainable growth, proven market knowledge and true customer insight.  Leaders who are awarded this prize are also recognized for their ability to help their co-workers and employees develop and succeed. For Viksaas both of these aspects are highly present in her day to day leadership.

Viksaas states that the award needs to be shared with the ones who everyday work to make Basefarm stronger and even more successful.

“We were eight people who started the company. However, since that day, every single one of our employees has made the company their own, and we have together brought Basefarm to the position we are in today. We don’t only depend on good leadership, but at least as much on good employeeship,” says Viksaas.

Grethe Viksaas has, as co-founder and CEO of the Basefarm group, established the company as a major Scandinavian player with clear ambitions to conquer Northern Europe. According to the Norwegian Computer Society her ability to combine tough leadership with a personal approach is one of the reasons why she has been able build Basefarm into the company it is today. This is also why she has been awarded the prestigious prize as “IT-leader of the year”.

Along with the award for IT-leader of the year, Viksaas this year has been named one of the 30 most important people for the development of the Norwegian IT-sector. She was also identified as one of the ten most significant IT-women in Norway in 2012.

The jury’s motivation:

“The winner of this year’s award has led a business through a growth phase over several years. The person has led the business from an early phase to a large business. The growth has mainly happened through organic growth. This has not been without growing paints or challenges, and the business has been through several strategic restructurings.

However, an annual revenue growth of more than 20 % year after year is a solid achievement.

We often see start-ups with active entrepreneurs that develop into promising firms. However it belongs to the exceptions that an entrepreneur continues in the role as CEO with a good results year after year. These are situations that require different qualities of a leader.

This year’s winner has nevertheless been extremely successful with this, and still sits as CEO after selling parts of the company three times. This means that she not only works well with her employees , but also that she successfully can make the owners happy.”

 

Basefarm at VMworld in Barcelona

Basefarm will participate as an exhibitor at VMworld 2013 in Barcelona from October 14th to 17th. As a Service Provider partner, Basefarm will also take part in VSPP Advisory Board meeting at VMworld.


Basefarm will participate as an exhibitor at VMworld 2013 in Barcelona from October 14th to 17th. As a Service Provider partner, Basefarm will also take part in VSPP Advisory Board meeting at VMworld.

On Tuesday October 15, our business developer Stefan Månsby will participate in a panel session about hybrid cloud. If you are going to attend VMworld in Barcelona, the panel session will take place in Hall 8, room C between 11AM-12PM.

Basefarm Top-ranked

Partaking in the Whitelane 2016 Nordic IT-outsourcing study for the first time, Basefarm was top-ranked on customer satisfaction. 


Basefarm top-ranked newcomer in Whitelane’s yearly survey

Partaking in the Whitelane 2016 Nordic IT-outsourcing study1 for the first time, Basefarm was top-ranked on customer satisfaction. Competing both with international giants, including a number of Asian companies, Basefarm took a healthy second place on price, and first place on service delivery.

“We are very proud to be among top 4 best performers in customer satisfaction, and very pleased to see that we are ranked highest in service delivery,” says CEO Grethe Viksaas of Basefarm.

This is the first time Basefarm has participated in the annual Nordic survey conducted by Whitelane Research and PA Consulting Group. Almost 1,000 of the market’s biggest outsourcing contracts were evaluated to form a basis on which to rank the top 29 Nordic IT outsourcing providers.

Price is a key reason for outsourcing to countries in Asia. Basefarm came in at number two for this criterion. Several Asian companies found themselves beaten by this Northern European company.

“Price is always an important factor, but our ambitions to be the best lie primarily within other areas, such as service quality, for which we achieved the best scores of all. So to come out on top for price is a surprise, but no less pleasing. The overall price and good customer service are ultimately more important to customers than tempting hourly rates are,” states Basefarm’s CEO, Grethe Viksaas.

“With 400 employees, we are a fairly large business by Nordic standards, but we are small by the standards of the companies we are compared with. This means that competence, service level and innovation are key competitive parameters for us. And we scored highly for all of these,” says Viksaas.

About the 2016 Nordic IT outsourcing study
The 2016 Nordic IT outsourcing study is conducted by Whitelane Research and PA Consulting group. Whitelane Research is an independent organization focused on (out)sourcing research and events. Whitelane Research’s unique and extensive annual IT outsourcing studies survey CIOs of the largest IT spending organizations in different countries about their opinion on their outsourcing plans and service providers.

Security vulnerability in OpenSSL

A security vulnerability in OpenSSL, also known as Heartbleed, has been detected. Basefarm has mobilized a response team dealing with the security issues related to this event. 


A security vulnerability in OpenSSL, also known as Heartbleed, has been detected. Basefarm has mobilized a response team dealing with the security issues related to this event. Customers that are exposed for threats are informed and systems are patched and updated. Further post activities will be followed up for customers affected.

Update April 10:

A security vulnerability in OpenSSL was published on April 7 (see text above). With this vulnerability, an attacker is able to remotely dump the memory contents of a process using OpenSSL. This exposes both the content of SSL/TLS encrypted communications, and the associated private keys. This is a major issue as OpenSSL is a critical component of most encrypted Internet services.

Basefarm’s Security Incident Response Team, together with other Basefarm personnel, investigated which of the servers hosted by us were affected, and to what extent. Those services which were managed by Basefarm were then patched and affected customers were notified. This was completed Tuesday afternoon.

In addition, we have written a blog post about this situation.